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QUESTION 55
Network users often have multiple passwords, a distinct password for each network service they caccess.
Which is NOT a valid way to simplify this situation for users in Mac OS X v10.3?
A. Set up a Kerberos environment on the network.
B. Have users store their login information for different server in Keychain.
C. Set up a directory service to make user and password information available to all computers.
D. Have users access network servers without authentication, using the Network icon in the Finder -rather than using the Connect to Server command, which requires users to authenticate.
Correct Answer: D
QUESTION 56
What are two ways to configure Mac OS X v10.3 to get LDAP information? Choose two.
A. Use Directory Access to configure Mac OS X v10.3 to get LDAP information from a DNS server.
B. Use Directory Access to configure Mac OS X v10.3 to use DHCP-supplied LDAP server information.
C. Use Directory Access to configure Mac OS X v10.3 with the IP address, type, and search base of a specific LDAP server.
D. Use the Sharing pane of System Preferences to configure Mac OS X v10.3 to use an Active Directory server as an LDAP server.
Correct Answer: BC
QUESTION 57
Authentication is ______________.
A. The system feature that determines whether you can access a file as Owner, Group, or Other.
B. The process whereby you prove your claimed identity to the computer system.
C. The association between your claimed user name and UID.
D. Used as a substitute for a password.
Correct Answer: B
QUESTION 58
Which statements are true of Kerberos? (Choose all that apply.)
A. Kerberos uses tickets.
B. Kerberos requires LDAP.
C. Kerberos requires service discovery.
D. Kerberos is a way to perform authentication.
E. Your computer presents your user name and password to each server.
Correct Answer: AD
QUESTION 59
In Mac OS X v10.3, you cannot use the Finder’s “Connection to Server” command to select ______________.
A. WebDAV servers
B. SSH servers
C. AFP servers
D. Your iDisk
Correct Answer: B
QUESTION 60
Dynamic service discovery protocols on Mac OS X v10.3 include ____________. Choose all that apply.
A. Active Directory
B. Rendezvous
C. AppleTalk
D. Netinfo
E. LDAP
F. SMB
Correct Answer: BCF
QUESTION 61
Some computers on a subnet have statically assigned IP addresses that start with “10”. And others are using the built-in Rendezvous protocol to self-assign link-local IP addresses. All the computers have file sharing turned on. What statement is FALSE?
A. A user on a computer with a link-local address can browse a computer with a static address.
B. A user on a computer with a static address can browse a computer with a link-local address.
C. A user on a computer with a link-local address can browse a computer with a link-local address.
D. A user on a computer with a static address can browse a computer with a static address by specifying the IP address.
E. A user on a computer with a link-local address can connect to a computer with a static address by specifying the IP address.
Correct Answer: A
QUESTION 62
Which can you NOT do using the Kerberos application in Mac OS X v10.3?
A. View a ticket.
B. Renew a ticket.
C. Force a network service to accept a ticket.
D. Change the password you sue to get a ticket.
Correct Answer: C
QUESTION 63
Using Directory Access, you can configure your computer to__________.
A. Use a specific WINS server for SMB service discovery.
B. Be a member of more than one Windows workgroup.
C. Disable Finder’s Connect to Server feature.
D. Use AppleTalk to discover SMB services.
Correct Answer: A
QUESTION 64
Over which three of these protocols can network volumes be mounted using the “Connect to Server” command from the Finder? Choose three.
A. SMB
B. POP
C. FTP
D. DSL
E. NFS
F. IPP
Correct Answer: ACE QUESTION 65
In Mac OS X v10.3, the default permission for Group and Others on the Drop Box folder in a user’s Public folder are ____________.
A. Read only
B. Write only
C. No Access
D. Read & Write
Correct Answer: B QUESTION 66
The Accounts pane of System Preferences lets you configure an account to __________.
A. Have Read only access.
B. Use a Simple Finder environment
C. Recognize multiple valid passwords
D. Log in to the computer only via FTP
Correct Answer: B QUESTION 67
Which statement about FileVault is TRUE?
A. Once a user enables FileVault, it cannot be disabled.
B. FileVault can only be enabled for non-administrator user accounts.
C. There is no way to recover a FileVault-protected account user’s data if the password is lost.
D. When a user enables FileVault, that user’s home directory is transferred into an encrypted disk image.
Correct Answer: D QUESTION 68
In Mac OS X v10.3, where can a non-administrator user named “ann” store her files?
A. /System
B. /Users/ann
C. /Applications
D. /Users/Home/ann
Correct Answer: B QUESTION 69
Which statement about file and folder permissions is TRUE Mac OS X v10.3?
A. Any user can delete a file from another user’s Drop Box.
B. A file’s permissions are always identical to its enclosing folder’s permissions.
C. A user Read only permissions to a folder cannot view any files in that folder.
D. A user with Read & Write permissions to a folder cannot delete any files in that folder.
E. A user with Read only permissions to a folder cannot rename any files in that folder.
Correct Answer: E QUESTION 70
When you delete a user named “Certkiller” using the graphical user interface in Mac OS X v10.3, the contents of Certkiller’s home folder can be ______________. (Choose all that apply.)
A. Deleted immediately
B. Moved to a folder named “Certkiller Deleted”
C. Converted to a .sit file and moved to the Deleted Users folder.
D. Converted to a .zip file and moved to the Deleted Users folder.
E. Converted to a .dmg file and moved to the Deletes Users folder.
Correct Answer: AE
QUESTION 71
How does an administrator user delete another user in Mac OS X v10.3 OS X v10.3?
A. Open Terminal and use the du command to delete the selected user.
B. Open the Users control panel, select a user to delete, and click the Delete button.
C. Open the Accounts pane of System Preferences, select a user to delete, and click the Delete (minus sign) button.
D. Open the /Users folder, select a user’s folder to delete, drag the folder to the Trash, and choose Empty Trash from the finder menu.
Correct Answer: C
QUESTION 72
By default in Mac OS X v10.3, the contents of which folders in a user’s home directory can be accessed by all other user accounts? Choose all that apply.
A. Documents
B. Library
C. Public
D. Music
E. Sites
Correct Answer: CE
QUESTION 73
What permissions can you set on file named ” Certkiller .rtf” using Ownership & Permissions section of the file’s Info window? Choose all that apply.
A. Delete
B. Read only
C. Write only
D. No access
E. Execute only
F. Read & Write
Correct Answer: BDF
QUESTION 74
During the Mac OS X v10.3 startup sequence, a Macintosh checks for a pressed C key, which tells the computer to start up from a CD volume rather than from a hard disk volume. This checks occurs immediately after _______________.
A. BootX loads
B. Open Firmware is initialzed.
C. The Kernel environment loads
D. The POST (Power On Self Test) passes
Correct Answer: B
QUESTION 75
How do you boot a Mac OS X v10.3 computer in a single-user mode?
A. Restart while holding down the S key.
B. Restart while holding down Command-S.
C. Restart while holding down Command-Option-S.
D. Choose “Restart in single-user mode” from the Apple menu.
E. Click the Single User checkbox in the Startup Disk pane of System Preferences, and restart.
Correct Answer: B
QUESTION 76
Booting Mac OS X v10.3 in verbose mode is most useful as a troubleshooting tool when _____________.
A. The system repeatedly crashes during startup
B. You repeatedly encounter application crashes.
C. The computer cannot communicate with a printer
D. You repeatedly encounter system crashes after logging in
Correct Answer: A
QUESTION 77
After the mach_init and BSD init processes execute successfully, init runs the rc scripts located in _________ to perform basic system initialization tasks.
A. /etc
B. /var
C. /init
D. /System/Library
Correct Answer: A
QUESTION 78
Which application provides the most detail about system processes in Mac OS X v10.3?
A. Process Viewer
B. System Profiler
C. Activity Monitor
D. CPU Monitor Expanded Window
Correct Answer: C
QUESTION 79
The Classic pane of System Preferences lets you____________.
A. Install Mac OS X v10.3 OS 9 applications.
B. Run Mac OS X v10.3 OS 9 Software Updates.
C. Prevent Mac OS 8 applications from being started.
D. Monitor the memory usage of Classic applications and processes.
Correct Answer: D
QUESTION 80
UNIX-based applications that require the X Windows System server can be opened in Mac OS X v10.3 using ________________.
A. FreeX98 for Mac OS X.
B. WIN-X for Mac OS X
C. X11 for Mac OS X
D. Console
Correct Answer: C
QUESTION 81
Which are ways to force quite an open Mac OS X v10.3 application? Choose all that apply.
A. Use the forcequit command in Terminal.
B. Press Command-Option-Escape and select the application from the list.
C. Press Command-Control-Escape and select the application from the list.
D. Select the application in System Profiler and click the Force Quit button.
E. Choose Force Quit from the Apple menu and select the application from the list.
Correct Answer: BE
QUESTION 82
The function of journaling in the Mac OS Extended file system is to _______________.
A. Provide support for file forks
B. Make the file system case-sensitive
C. Make the file system compatible with the Windows (MS-DOS) format
D. Provide the user with a journal that lists recently created files and directories
E. Help protect the file system integrity in the case of power outages or unforeseen system failures
Correct Answer: E
QUESTION 83
Mac OS X v10.3 administrator users can enable a personal firewall by clicking the Start button in the Firewall pane of _________________.
A. Network Utility
B. NetInfo Manager
C. The Network pane of System Preferences
D. The Sharing pane of System Preferences
Correct Answer: D
QUESTION 84
Which statement about FileVault is TRUE?
A. Once a user enables FileVault, it cannot be disabled.
B. FileVault can only be enabled for non-administrator user accounts.
C. There is no way to recover a FileVault-protected account user’s data if the password is lost.
D. When a user enables FileVault, that user’s home directory is transferred into an encrypted disk image.
Correct Answer: D
QUESTION 85
By default in Mac OS X v10.3, the contents of which folders in a user’s home directory can be accessed by all other user accounts? Choose all that apply.
A. Documents
B. Library
C. Public
D. Music
E. Sites
Correct Answer: CE
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QUESTION 61
You work as the network administrator at Certkiller .com. Certkiller has both Macintosh and Windows client computers. You need to configure a Mac OS X v10.4 computer to share a USB printer for all users on the network. After configuring you Mac OS X to share the printer, what else must you do?
A. In Printer Setup Utility choose Windows from the Printer Sharing menu.
B. In Printer Setup Utility choose Windows Printing from the Printers menu.
C. In the Services pane of Sharing preferences click the Windows Sharing checkbox.
D. In the Sharing pane of Print & Fax preferences click the Windows Printing checkbox.
Correct Answer: C
QUESTION 62
In Mac OS X v10.4, which of the following applications can you use to configure networking? (Choose Three)
A. Setup Assistant
B. System Profiler
C. Internet Connect
D. Network preferences
E. Network Location Manager
F. Configuration pane of Network Utility
Correct Answer: ACD
QUESTION 63
You work as a support technician at Certkiller .com. Another support technician, named Jim has enabled Personal Web Sharing on a Mac OS X computer with the domain name finance. Certkiller .com.com. Jim placed HTML files in /Users/jim/Sites. Which URL can web browsers on other computers use to access those files?
A. http://jim.finance. Certkiller .com/
B. http://www.finance. Certkiller .com/
C. http://finance. Certkiller .com/~jim/
D. http://finance. Certkiller .com/Users/jim/
Correct Answer: C
QUESTION 64
Which of the following can be sued to view information about a wide range of system components? (Choose Two)
A. Console
B. Setup Assistant
C. System Profiler
D. Internet Connect
E. Network Diagnostics
Correct Answer: AC
QUESTION 65
Which of the following statements are true regarding network configuration changes?
A. Changes to the network configuration are user-specific.
B. Changes to the network configuration require administrator authentication.
C. Changes to the network configuration require you to create a new network location.
D. Changes to the network configuration are made in the internet pane of System Preferences.
Correct Answer: B
QUESTION 66
You work as an administrator at Certkiller .com. You need to enable a personal firewall on a Mac OS X v10.4 computer. What should you do?
A. Click Start in the Firewall pane of Network Utility.
B. Click Start in the Firewall pane of NetInfo Manager.
C. Click Start in the Firewall pane of Sharing performance.
D. Click Start in the Firewall pane of Network performances.
Correct Answer: C
QUESTION 67
When would you need to perform a DESTRUCTIVE fix, such as reformatting the hard drive or deleting a user account?
A. When the user has forgotten the Master Password.
B. When the user must adopt case-sensitive file names.
C. When the non-admin user cannot install applications.
D. When the Finder cannot identify applications to open PDF files.
Correct Answer: B
QUESTION 68
Which Network Utility commands can be used to verify connectivity between your computer and a Web server of the internet? (Choose Two)
A. Traceroute
B. Lookup
C. Whois
D. Finger
E. Ping
Correct Answer: AE
QUESTION 69
In Mac OS X v10.4, how can you access the command line?
A. Launch Console
B. Start up in verbose mode
C. Log in remotely using SSH.
D. Start up in single user mode.
Correct Answer: C
QUESTION 70
In which of the following folders should you perform a split-half search FIRST when troubleshooting a font issue that does NOT involve Classic fonts? (Choose Two)
A. /Library/Fonts
B. ~/Library/Fonts
C. /System/Library/Fonts
D. /System/Library/Caches
E. /System/Library/Font Book
Correct Answer: AB
QUESTION 71
Which of the following types of VPN connections are supported by default in Mac OS X v10.4? (Choose Two)
A. PPPoE
B. L2TP
C. PPTP
D. NAT
E. P2P
Correct Answer: BC
QUESTION 72
Which of the following dynamic services discovery protocols does Mac OS X v10.4 support? Select two.
A. Bonjour
B. NetInfo
C. LDAP
D. SMB
Correct Answer: AD
QUESTION 73
Which of the following statement is true with regard to starting up Mac OS Xv10.4 in Safe Mode in?
A. Items in /Library/StartupItems are executed.
B. Items in /System/Library/StartupItems are executed.
C. The launched process launches items in /Library/LaunchDaemons.
D. The launched process launches items in /System/Library/LaunchDaemons.
Correct Answer: D
QUESTION 74
You work as a network technician at Certkiller .com. You need to troubleshoot an Ethernet connectivity problem. Which of the following applications would be MOST helpful? (Choose Two)
A. Port Monitor
B. Internet Config
C. Network Utility
D. Process Manager
E. Network Diagnostics
Correct Answer: CE
QUESTION 75
You work as a support technician at Certkiller .com. A Certkiller user complains that he is unable to open a document from within an application. How could you resolve this problem? (Choose Three)
A. Try to open a different document with the same application
B. Double-click the document icon in the Finder while holding down the Option key.
C. Try to open the document from another application that supports the same document type.
D. Copy the document to the Shared folder then log in as another user and try to open the document
Correct Answer: ACD
QUESTION 76
What is the function of the Lookup tool in Network Utility?
A. It looks up routing table information.
B. Resolving host names to IP address.
C. It determines which ports are open on a remote computer.
D. It finds the complete route between your computer and another computer on an IP network
Correct Answer: B
QUESTION 77
In a default Mac OS X v10.3 configuration, which two methods will launch the Classic environment? Select two.
A. Select eh Mac OS 9 System Folder in the Startup Disk pane of System Preferences and restart.
B. Launch Simple Text from the Applications (Mac OS 9) folder.
C. Click Start in the Classic pane of System Preferences.
D. Open the /System/Library/Classic/Startup file.
E. Launch TextEdit from the Dock
Correct Answer: BC
QUESTION 78
To find out which firmware version a Macintosh with Mac OS X v10.3 has, you can ____________. (Choose all that apply.)
A. Use System Profiler
B. Choose About This Mac OS X v10.3
C. Start up in verbose mode
D. Start up in Open Firmware
E. Use the Open Firmware utility
Correct Answer: AD
QUESTION 79
Which is an appropriate FIRST step when performing a software update on multiple computers that have Mac OS X v10.3?
A. Restart each computer in a single-user mode.
B. On one computer, choose Download Checked Items from the Update menu in Software Update.
C. On one computer, choose Copy Update to Multiple Computers from the Update menu in Software Update
D. Copy the Software Update preferences from a computer on which the update has been installed, to all other computers.
Correct Answer: B
QUESTION 80
To confirm that a software update installed successfully, look for its receipt in the __________ folder.
A. /Library/Receipts
B. /System/Receipts
C. ~/Library/SUReceipts
D. /Applications/Software Update
Correct Answer: A
QUESTION 81
Mac OS X v10.3 can only be installed on ___________-formatted volumes. (Choose all that apply).
A. HFS Plus
B. FAT32
C. NTFS
D. HFS
E. UFS
Correct Answer: AE
QUESTION 82
On a system with Mac OS X v10.3, you see the message, “You need to restart your computer. Hold down the Power button for several seconds or press the Restart button.” What does this message indicate?
A. A kernel panic has occurred.
B. Mac OS X must be reinstalled
C. The computer’s firmware needs to be updated.
D. The user activated a forced quit and restart.
Correct Answer: A QUESTION 83
What does the Console utility do?
A. Displays log files.
B. Controls monitor setup.
C. Enables the root user to access hidden files.
D. Allows any user to access the command line.
Correct Answer: A QUESTION 84
When a Mac OS X v10.3 administrator user attempts to drag a file to the Applications folder, a message tells him, “The item File.app could not be moved because applicatiosn cannot be modified.” To correct this situation the administrator user should _____________.
A. Reinstall Mac OS X
B. Log in with the Master Password
C. Restart the computer and log in again
D. Click the Repair Permissions button in Disk Utility
Correct Answer: D QUESTION 85
Using the Printer Setup Utility in Mac OS X v10.3, how do you enable printing to a printer Shared by a computer with a Windows operating system?
A. Click Add, choose IP from the pop-up menu, select the Windows printer from the list, and click Add.
B. Click Add, choose Windows Printing from the pop-up menu, type in the printer address and queue name, and click Add.
C. Click Add, choose Windows Printing from the pop-up menu, choose LPD/LPR from the pop-up menu, select the Windows printer from the list, and click Add.
D. Click Add, choose Windows Printing from the pop-up menu, choose the correct workgroup from the Workgroups pop-up menu, select the printer from the list, and click Add.
Correct Answer: D QUESTION 86
To allow other Mac OS X v10.3 users on the network to access a USB printer connected to your Macintosh, you can __________.
A. Start Print Service in Mac OS X server.
B. Enable Network Printing in Print Setup Utility
C. Add a network print queue in Print Setup Utility.
D. Enable AppleTalk in the Network pane of System Preferences.
E. Select the option to Share my printers with other computers in the Print & Fax pane of System Preferences.
Correct Answer: E QUESTION 87
How do you configure Mac OS X v10.3 to print to a networked IP printer?
A. In the Printer Setup Utility, click on Add, choose IP Printing from the pop-up, menu, enter the IP address of the printer, and click Add.
B. In the Printer Setup Utility, click on Add, choose IP from the pop-up menu, select the printer from the list, and click Add.
C. Open the Choose, select the LaserWrite printer driver icon, and select the printer you want to configure.
D. Open the printer you wish to configure from the list of printers in the /Library/Printers/PPDs folder
Correct Answer: A
QUESTION 88
When printing from the Classic Environment, you can use the _______ to select the printer.
A. Chooser
B. Printer Setup Utility
C. Mac OS X v10.3 OS 9 Print Tools
D. Printers control panel
Correct Answer: A
QUESTION 89
To set up your computer that has Mac OS X v10.3to receive faxes, in the Print & Fax pane of System Preferences, _________.
A. Click the Start Faxing button.
B. Click the Faxing button, then click the “Receive faxes on this computer” checkbox.
C. Click the Faxing button, then select your fax modem from the list of available fax modems.
D. Click the Set Up Printing and Faxing button, click the Add button, then select your fax modem from the list of available fax modems.
Correct Answer: B
QUESTION 90
About which three system properties will System Profiler provide information? (Choose three.)
A. Installed PCI cards
B. Default network printer
C. Configured share points
D. Connected USB devices
E. Connected FireWire devices
F. Status of personal file sharing
Correct Answer: ADE
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QUESTION 26
What is the indication that a Mac has completed a successful power-on self test (POST)?
A. Startup Chime.
B. A series of beeps.
C. The Login Window starts.
D. The Desktop, Dock, and menu bar load.
Correct Answer: A
QUESTION 27
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
A. Remove the processor tray.
B. Remove the hard drive carriers.
C. Remove the front inlet fan assembly.
D. Remove the Optical Drive and Carrier.
Correct Answer: A
QUESTION 28
The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?
A. SMC firmware must always match on both boards.
B. Three internal buttons must be pressed in order to reset both SMCs.
C. It is required to remove the memory riser card in order to reset the SMC.
D. Processor trays are interchangeable between similar Mac Pro (Early 2009) units.
Correct Answer: A
QUESTION 29
A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO
A. open the hard disk drive to check for scratches or dust inside
B. look for cracks, dents or scratches on the exterior of the system
C. connect the system to external speakers to check for sound output
D. check for any unusual odors coming from the system, which might indicate spill damage
E. ask the customer to describe in detail how he abused his computer to the point that it no longer functions
Correct Answer: BD
QUESTION 30
After identifying some accidental damage and pointing it out to the customer, the customer says “Apple’s warranty should cover this kind of problem.” How should you respond?
A. Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
B. You’re right, Apple’s warranty does cover this kind of accidental damage, so the repair will be free.
C. Apple’s warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
D. Apple’s warranty specifically calls out accidental damage as an instance where system failures are not covered.
Correct Answer: D
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