Category: 3COM
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QUESTION 47
Which three are important considerations when configuring/calling a remote NBX phone connected via a cable modem or DSL link? (Choose three.)
A. Enable silence suppression and low bandwidth options in the NBX
B. Fixed or DHCP IP address can be assigned to remote NBX phones
C. An NBX gateway is required to support remote users without an NBX
D. All phone calls between the central and remote sites use Layer 2 IP packets
E. Network Address Translation (NAT) should be configured for the central site but NAT should not be used at the remote site
F. The Network Call Processor (NCP) can provide the remote phone an IP address for the duration of a call to a remote user
G. The Network Call Processor (NCP) can be configured to provide the local phone an IP address for the duration of a call to a remote user
Correct Answer: ABG QUESTION 48
Which three are NBX IP licensing features or requirements? (Choose three.)
A. Every NBX device requires a fixed IP address
B. A DHCP server is required to use IP On-the-Fly
C. IP On-the-Fly is included with all new NBX base systems
D. Companies can upgrade their license from IP On-the-Fly to Standard IP
E. IP addresses can be supplied via static or DCHP addressing when using Standard IP
F. An NBX phone can operate as a Layer 3 “IP Phone” on a per-call basis when using IP-on-the-Fly
Correct Answer: CEF
QUESTION 49
Which three bandwidth reduction methods are supported by the NBX system? (Choose three.)
A. Pulse Code Modulation (PCM)
B. Adaptive Transform Encoding (ATE)
C. ITU-T G.723 bandwidth compression
D. ITU-T G.729 bandwidth compression
E. Silence suppression on a per-device basis only
F. Adaptive Differential Pulse Code Modulation (ADPCM)
G. Silence suppression on a system-wide or per-device basis
Correct Answer: DFG
QUESTION 50
Which four are requirements for using Virtual Tie Lines (VTL) with an NBX system? (Choose four.)
A. VTL license is required for each participating NCP
B. Each VTL counts as one NBX device for device limit
C. Each NBX must have its own Network Call Processor (NCP)
D. VTLs require a T1 or E1 Digital Line Card in each NBX system
E. A maximum of 96 VTLs are supported on any one NBX system
F. VTL requires either IP On-the-Fly or Standard IP license for each NBX system
G. VTLs maintain Quality of Service (QoS) and provide end-to-end IP-ToS tagging
Correct Answer: ACFG
QUESTION 51
Which three are requirements for conference call support across Virtual Tie Lines (VTL)? (Choose three.)
A. Requires Standard IP license for each participating NBX system
B. Must use same range of multicast addresses on all NBX systems
C. Internet Gateway Multicast Protocol (IGMP) addresses must be defined
D. WAN routers must support Internet Gateway Multicast Protocol (IGMP)
E. Supports functions such as: Music on Hold (MOH) and internal page initiation
F. Requires Network Address Translation (NAT) configuration on Virtual Tie Lines
Correct Answer: BCD
QUESTION 52
Inbound NBX Computer Telephony Integration (CTI) calls support directory dialing and on-screen dialing and call processing.
A. True
B. False
Correct Answer: B
QUESTION 53
Which four are features/requirements of the NBX Desktop Call Assistant (DCA) application? (Choose four.)
A. Requires Microsoft Windows 2000 or Windows XP
B. Requires one 3Com SKU and license per NBX system
C. Supports point and click dialing to any phone in the user’s directory
D. Provides personal inbound/outbound call logs with caller ID information
E. Uses Microsoft’s Telephone Applications Program Interface (TAPI) to manage calls
F. Computer with NBXTSP software must have a physical connection to an NBX phone
G. Users can manage all their calls from a single on-screen computer interface, for example, call transfer, conferencing, call park
Correct Answer: CDEG
QUESTION 54
What is Telephone Applications Program Interface (TAPI) Route Point?
A. An NBX feature enabled in the System / TAPI Setup menu that provides intelligent Layer 3 IP routing for TAPI messages on a multi-system, company-wide bases
B. Virtual Network Call Processor (NCP) device or third party application that monitors and maps incoming calls, allowing the NCP to make intelligent routing decisions for the call
C. Virtual device within the Network Call Processor (NCP) to which outbound calls can be mapped, allowing 3rd party applications to make intelligent routing decisions for the call
D. Virtual device within the Network Call Processor (NCP) to which inbound calls can be mapped for a 3rd party application that monitors the route point and makes intelligent call route decisions
Correct Answer: D
QUESTION 55
Which four steps should be performed when installing the NBX pcXset application? (Choose four.)
A. Select country and language
B. Check that the pcXset licenses are installed using NetSet
C. Check and install Standard IP or IP On-the-Fly on the NBX system
D. Do an audio and microphone test from the pcXset Configuration Wizard
E. Create or update the Dial Plan to insure calls are properly routed to remote sites
F. Configure the IP and MAC address of the NCP associated with the pcXset application
Correct Answer: ABDF
QUESTION 56
Which three are features/requirements for using Unified Messaging for an NBX system? (Choose three.)
A. Requires NBX pcXset client software
B. Can use the computer’s default media player to listen to a message
C. APX messaging service functionality is provided by IMAP client on the NBX NCP
D. IMAP4 enabled clients Notes
E. Users can use an IMAP4 compliant application to access and manage voice messages on a computer
F. Requires a Windows-based PC with a minimum of 64MB RAM, full-duplex sound card, a microphone and headset
Correct Answer: BDE QUESTION 57
Which three does the Call Report (CDR) software provide for calls made on an NBX system? (Choose three.)
A. Track all call information
B. Track all incoming and outgoing PSTN calls
C. Track all internal calls within NBX system
D. Provides customer and department chargeback accounting
E. Track all incoming and outgoing attempted and/or abandoned calls
F. Collects telephone usage information on a per user / per call basis
G. Supports “Snap-in” modules for Microsoft Excel and Lotus 123 for integrated account reporting
Correct Answer: BEF
QUESTION 58
Which four are Call Report (CDR) configuration options for an NBX system? (Choose four.)
A. Default setting is Disabled
B. Scramble the last digits for security
C. Determine if trunk-to-trunk calls are recorded
D. Choose how often a new tracking file will be created
E. Select what data fields will be tracked, for example, time of call, length, etc.
F. Compatibility format option, for example, Microsoft Excel or Lotus 123 formatting
G. Determine how long the tracking information will be retained before it is purged by the system
Correct Answer: ABCG
QUESTION 59
How does the NBX administrator download the Event Log file for viewing?
A. Reports / Event Log – Download Log button
B. Downloads / Event Log – choose file name and Download Logs button
C. Click on Download Logs button
D. Reports / System Data / Event Log – choose file name and Download Logs button
Correct Answer: C
QUESTION 60
Which three changes require an NBX system reboot? (Choose three.)
A. New software version
B. Removing an interface card from an NBX chassis
C. Change to NCP information, for example, IP address, default gateway
D. Change to network protocol, for example, Standard IP or IP On-the-Fly
E. Change to Digital Line Card protocol, for example, Standard IP or IP On-the-Fly
F. Adding any new interface card to the NBX chassis, for example, Digital Line Card, Hub card, etc.
Correct Answer: ACD
QUESTION 61
A NBX Software license upgrade provides access to the specific license purchased and every prior software release.
A. True
B. False
Correct Answer: A
QUESTION 62
Which four are NBX configuration backup/restore attributes? (Choose four.)
A. By default, NBX voice mail messages are backed up
B. A Backup should be done after each major configuration change
C. By default, the backup is stored to the NBX hard disk
D. To run a backup choose: System Configuration / Manage Data and click Backup Database button
E. Data included in a backup: configuration database, Auto Attendant prompts, user voice mail greetings, and optionally, all voice mail messages
F. To restore the configuration information choose: Operations/ Manage Data then select Browse to locate the configuration file and Click Restore
G. To restore an individual user’s voice messages choose: Operations/ Manage Data input the users extension and click Restore Voice Mail Messages
Correct Answer: BCEF
QUESTION 63
Which four components are included with the NBX V3000 IP Telephony system? (Choose four.)
A. One Analog FXS port
B. 32 MB memory module
C. Four Analog FXO ports
D. 20 GB system disk drive
E. Two T1/E1 Digital Line ports
F. Network Call Processor (NCP)
G. Two 10/100 Mbps Ethernet LAN ports
Correct Answer: ACDF
QUESTION 64
What Power Status state indicates the NBX V3000 is currently booting?
A. Solid red
B. Solid green
C. Blinking red
D. Blinking green
E. Blinking yellow
Correct Answer: D
QUESTION 65
What software version(s) is currently supported by the NBX V3000?
A. NBX R4.3
B. NBX R4.4
C. NBX R4.x
D. Same software versions as the NBX 100
E. Same software versions as the SuperStack 3 NBX
F. Same software versions as both the NBX 100 and SuperStack 3 NBX
Correct Answer: B
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QUESTION 47
Match each Radio Frequency (RF) propagation issue with its description.
A.
B.
C.
D.
Correct Answer:
QUESTION 48
Choose the three features supported by the 11g 54Mbps Wireless LAN Indoor Building-to-Building Bridge. (Choose three.)
A. Point-to-point or point-to-multipoint configurations
B. Multiple antenna options
C. Up to 108 Mbps in turbo mode
D. Wireless Distribution System (WDS) Bridging
E. Weatherproof enclosure
Correct Answer: ABD
QUESTION 49
Which antenna type is typically used indoors to provide large coverage areas within a building?
A. Patch panel or parabolic antenna
B. Dipole antenna
C. Omnipole antenna
D. Yagi or semi-directional antenna
Correct Answer: C
QUESTION 50
Which three are provided by the 3Com Wireless LAN Site Survey V2.x for discovered access points (APs)? (Choose three.)
A. Type of authentication and encryption activated on the APs
B. APs available in your area
C. VLAN ID of each AP
D. IP address of each AP
E. Channel used by each AP
F. Radio type for each AP, i.e., 802.1a/b/g
Correct Answer: BEF
QUESTION 51
What is the first step a wireless station performs as it attempts to access a wireless network?
A. Beaconing
B. Active or passive scanning
C. Roaming and reassociation
D. Authentication
Correct Answer: B QUESTION 52
To configure encryption on an access point (AP) that is part of a Wireless Distribution System (WDS), you must configure each AP separately, using a wired-Ethernet connected computer.
A. True
B. False
Correct Answer: A QUESTION 53
The 3Com Wireless LAN Controller WX4400 provides high-bandwidth, centralized control for up to 144 directly attached managed access points (MAPs).
A. True
B. False
Correct Answer: B QUESTION 54
To use IEEE 802.1X Network Login for the wireless LAN (WLAN), you must configure both the 3Com access point (AP) and wireless LAN NIC for 802.1X authentication.
A. False
B. True
Correct Answer: B QUESTION 55
Which security protocol uses a hashed password for authentication rather than using a less secure encrypted password?
A. Extensible Authentication Protocol-Message Digest 5 (EAP-MD5)
B. Wired Equivalent Privacy (WEP)
C. 3Com Dynamic Security Link
D. Temporal Key Integrity Protocol (TKIP)
Correct Answer: A QUESTION 56
What is the process for determining the best installation design of a Wireless LAN (WLAN)?
A. Facility walk-through
B. WLAN analyzer
C. Site survey
D. Network discovery
Correct Answer: C QUESTION 57
You have launched the 3Com Wireless Infrastructure Device Manager (WIDM) software to configure your Wireless LAN Access Point 8750. When you see the access point (AP) on your PC screen, it has an exclamation point located to the left of the AP. What is the significance of the exclamation point?
A. The AP is still booting up
B. The AP does not have an IP address assigned or is in a different subnet from your PC
C. The AP has had a device failure and is non-operational
D. The AP is configured as a Managed Access Point (MAP)
Correct Answer: B QUESTION 58
Which best describes the purpose of the 3Com Wireless LAN Switch Manager (3WXM) “upload” command?
A. To perform an error check on a configuration file, then load the file from a 3Com Wireless LAN Switch/ Controller to the 3WXM
B. To deploy a configuration file from 3WXM to a 3Com Wireless LAN Switch/Controller
C. To load a configuration file from a 3Com Wireless LAN Switch/Controller into 3WXM, perform an error check on the file and place the unit into the network plan
D. To perform an error check on a configuration file, then deploy the file from 3WXM to a 3Com Wireless LAN Switch/Controller
Correct Answer: C QUESTION 59
What is dynamic rate shifting on Wireless LAN (WLAN) products?
A. Wireless devices that support packet bursting to increase throughput by sending more frames per a given time period
B. Automatic Turbo mode with up to 108 Mbps
C. Ability to dynamically support both IEEE 802.11b and IEEE 802.11g speeds
D. Wireless devices that automatically change the connection speed based on the quality of the signal
Correct Answer: D QUESTION 60
What is the estimated Mbps speed achieved with an IEEE 802.11a access point at the maximum distance of 50 meters (164 feet)?
A. 12 Mbps
B. 6 Mbps
C. 2 Mbps
D. 36 Mbps
E. 54 Mbps
Correct Answer: B QUESTION 61
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QUESTION 21
True or False: Inverse ARP is disabled by default on the 5000 Series Router.
A. True
B. False
Correct Answer: B QUESTION 22
The PPP LCP protocol is associated with which layer of the OSI model?
A. Session
B. Physical
C. Data Link
D. Transport
E. Presentation
Correct Answer: C QUESTION 23
What is the IPCP state for an interface if PPP is working?
A. IPCP is opened
B. IPCP is closed
C. IPCP is not used with PPP
D. It doesnt matter
Correct Answer: A QUESTION 24
What is the default setting of the Frame Relay interface type?
A. null
B. DCE
C. DTE
D. The interface will sense physical connect and autoset the interface type
Correct Answer: C
QUESTION 25
What is the primary purpose of the Designated Router (DR) when using Open Shortest Path First (OSPF)?
A. It backs up the Border Gateway Router when it fails
B. It calculates all Best Path Routes for all OSPF routers in its area
C. It updates all other routers within the same area with new or changed routes
D. It updates all other routers within all areas with new or changed routes
Correct Answer: C
QUESTION 26
What do you see when you view a PPP non-broadcast interface on OSPF?
A. Designated Router only
B. Backup Router only
C. Both a designated Router and a Backup Designated Router
D. Neither a Designated Router nor a Backup Designated Router
Correct Answer: D
QUESTION 27
Which OSPF Neighbor states means that both routers have identical Link State Databases (LSDBs)?
A. Init
B. Full
C. 2-way
D. Synch
E. Exchange
Correct Answer: B
QUESTION 28
When setting up a GRE tunnel, Which of the following commands defines the remote (partner) serial interface IP address?
A. [Router-tunnel0] source 10.10.10.10
B. [Router-tunnel0] destination 10.10.10.10
C. [Router-tunnel0] ip address 10.10.10.10 255.255.255.0
D. remote serial interface address is not needed
Correct Answer: B
QUESTION 29
Which type of ACL does the number range of 2000-2999 refer to in 3Com routers?
A. A basic ACL
B. An advanced ACL
C. A VLAN-based ACL
D. A Mac-based ACL
E. An interface-based ACL
Correct Answer: A QUESTION 30
What must be identical on the 2 IKE peers when configuring IPSEC?
A. router id
B. group name
C. pre-shared key
D. IKE peer name
Correct Answer: C QUESTION 31
When IGMP and PIM DM work together, On which interfaces should you enable IGMP?
A. between all core routers
B. between multicast routers
C. between router and all host PCs
D. never on router edge interfaces
Correct Answer: C QUESTION 32
Which the following is NOT an operation performed by IP Multicasting?
A. Allow hosts to join and leave multicast groups
B. Allow Routers to communicate with lower switches through delivery trees
C. Allow Switch trees to forward all multicasting packets to network receivers
D. Reduce the load on each receiving station by sending a single packet multiple times
Correct Answer: D QUESTION 33
True or False: The command c-rp serial 0/0 would be used to configure PIM DM.
A. True
B. False
Correct Answer: B QUESTION 34
3COM 5000/6000 routers support which two multicast routing protocols? (Choose two.)
A. PIM-SM
B. PIM-DM
C. DVMRP
D. MOSPF
E. MBONE
Correct Answer: AB QUESTION 35
When setting up QoS, how do you link the classifier and behavior together?
A. at the interface
B. by creating a policy
C. by creating an ACL
D. the classifier links itself to the behavior
Correct Answer: B
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QUESTION 21
What is the purpose of a Digital Signal Processor? (Choose One)
A. Regulates carrier line voltage
B. Generates tones recognizable to Local Exchange carriers
C. Prevents a caller from hearing their own voice
D. Coverts analog sound into digital data
Correct Answer: D
QUESTION 22
Which of the following is not an element of the Dial Plan?
A. Pretranslators
B. Delayed Ringing settings
C. Dial Plan Tables
D. Extension Lists
E. Routes
F. Settings for Extensions ranges
Correct Answer: B QUESTION 23
A Timed Router is a route that defines where calls are routed based on time of day and/or day of week using pre-selected business hours or specific time periods.
A. False
B. True
Correct Answer: B QUESTION 24
What is the name of the 3com soft-phone application that enables a user computer to have the same features and functions as a NBX. What is the name of the 3com soft-phone application that enables a user? Computer to have the same features and functions as a NBX Telephone? (Choose One)
A. NetView
B. PcXset
C. pcSoftset
D. NetSet
E. Compliment Attendant Software
Correct Answer: B QUESTION 25
Desktop Call Assistant requires NBXTSP (NBX TAPI Service Provider).
A. True
B. False
Correct Answer: A QUESTION 26
The Periodic Time-Stamp on console (PTOC) feature lets the NBX send a timestamp to a remote management console at an interval specified by the administrator.
A. True
B. False
Correct Answer: B QUESTION 27
Changes to Hot Name, IP Address, Default Gateway and Subnet Mask require a reboot.
A. True
B. False
Correct Answer: A QUESTION 28
Which of the following statements best characterizes NBX Silence Suppression ? ( Choose three.)
A. When enabled, a device that detects silence in conversation sends a small packet with a silence indicator, rather than a full packet of digitized silence
B. Receiving devices generate white noise for the time periods represented by silence indicator packets
C. Can only be enabled or disabled for the entire system
D. Enabling reduces network traffic
E. Can only be used with NBX 3102 phones
Correct Answer: ABD
QUESTION 29
What is the name of the 3com soft-phone application that enables a user computer to have the same features and functions as a NBX. What is the name of the 3com soft-phone application that enables a user? Computer to have the same features and functions as a NBX Telephone? (Choose One)
A. NetSet
B. NetView
C. PcXset
D. Compliment Attendant Software
E. pcSoftset
Correct Answer: C
QUESTION 30
Which of the following NBX phones does not support button mappings? (Choose one.)
A. 3103
B. 3101
C. 3102
D. 3100
Correct Answer: D
QUESTION 31
In North America ISDN-PRI uses four wire pairs to provide 23 channels and one 64 kbps D channel. This is referred to a s 3B+D?
A. False
B. True
Correct Answer: B
QUESTION 32
Automatic Call Back Allows you to queue a transferred call on to a destination extension that is already in use (meaning one or more (but to all) of its system appearance lines are in use).
A. False
B. True
Correct Answer: A
QUESTION 33
When is NBX Layer 3 (IP Enabled) operation required? (Choose One)
A. None of Above
B. Environment Where the NBX, Chassis and Phones and cards may be on different Ethernet LANs, VLANs and/or separated by WANs
C. Environment where the NBX, Chassis and cards are all on the same Ethernet VLAN
D. Environment where the NBX, Chassis phones and cards are all on the same Ethernet LAN
Correct Answer: B QUESTION 34
Which of the following best defines the term Hunt Group? ( Choose One.)
A. A collection of telephones where all phones will ring simultaneously allowing anyone that is part of the group to pick up the call
B. A collection of outside lines pooled and arbitrated by the call processor for outbound dialing
C. A collection of telephones that ring in a pre-determined pattern until the call is answered or forwarded to a call coverage path such as voicemail or covering extension
D. A collection of outside lines directly mapped to one or more phones
Correct Answer: C QUESTION 35
For MWI to Telephone Feature to function the target phone must have a MWI Retrieve Programmed button.
A. False
B. True
Correct Answer: B QUESTION 36
When modifying the configuration for a user’s telephone in NetSet, selecting exclude from LCD Directory will invoke which function? (Choose one)
A. The user’s telephone extension will not display during a directory search from any NBX telephone LCD display
B. The user’s telephone extension will not display on other extensions LCDs when called
C. The user will not send Call ID information over the PSTN to telephones with LCD displays and caller ID capability
D. The user will not be able to search the NBX directory via their telephone’s LCD display
Correct Answer: A QUESTION 37
Which NBX Network Call Processors (NCPs) require a memory upgrade to reach top end device and capacity limits? ( Choose two.)
A. V3000
B. V3000 BRI-ST
C. V5000
D. V3001R
E. NBX 100
Correct Answer: AB QUESTION 38
For WMI to Telephone Feature to function the target phone must have a MWI Retrieve programmed button.
A. True
B. False
Correct Answer: A QUESTION 39
Convergence brings added value to the customer by reducing cabling and skills costs
A. True
B. False
Correct Answer: A QUESTION 40
Account codes are numbers entered by users when dialing outbound for the purpose of associating a call with an account for billing purposes.
A. True
B. False
Correct Answer: A QUESTION 41
System-wide and Personal Speed Dials can only be accessed via a feature code
A. False
B. True
Correct Answer: A QUESTION 42
Layer 3 operation is required for environments with multiple LANs where the NBX and phones may be on different Ethernet LANs, VLANs or across WANs.
A. False
B. True
Correct Answer: B QUESTION 43
Which of the following statements best characterizes NBX Silence Suppression ? ( Choose three.)
A. Enabling reduces network traffic
B. Can only be enabled or disabled for the entire system
C. When enabled, a device that detects silence in conversation sends a small packet with a silence indicator, rather than a full packet of digitized silence
D. Can only be used with NBX 3102 phones
E. Receiving devices generate white noise for the time periods represented by silence indicator packets
Correct Answer: ACE QUESTION 44
What is the transport mechanism used for VTLs?
A. UDP
B. TCP
C. SIP
D. RTP
Correct Answer: B QUESTION 45
Before a user can access their voicemail messages or make changes to their voicemail configuration, they must first create a password, name announcement and personal greeting.
A. False
B. True
Correct Answer: B QUESTION 46
Which of the following modes of operation are supported by the NBX? (Choose three.)
A. PBX Mode
B. Traditional Mode
C. Key Mode
D. Hybrid Mode
E. Simulated Mode
Correct Answer: ACD QUESTION 47
A device will not receive a page if actively engaged in a call.
A. True
B. False
Correct Answer: A QUESTION 48
Which NBX phone has 4 fixed feature buttons, large message waiting indicator, no LCD and supports 802.3af power over Ethernet? (Choose three.)
A. 3106
B. 3101
C. 3102
D. 3103
E. 3100
Correct Answer: E QUESTION 49
The Whisper Page Feature allows you to dial an NBX extension that is involved in a conversation with another person and speak to that person without the other party on the call being able to hear you.
A. True
B. False
Correct Answer: A QUESTION 50
The Admin Log (Adminlog) tracks all activities performed in NetSet utility under the administrator login. It is never renamed or deleted it. It continues to grow over time, but it is unlikely that the size of the file will ever grow to be a problem.
A. True
B. False
Correct Answer: A QUESTION 51
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QUESTION 21
Desktop Call Assistant requires NBXTSP (NBX TAPI Service Provider).
A. True
B. False
Correct Answer: A QUESTION 22
Click the Task button.
A.
B.
C.
D.
Correct Answer: QUESTION 23
Configurable Operators gives a caller who is directed to voicemail the option of transferring to another destination, one of two different operators that a user has provisioned.
What are these two operators called? (Choose two)
A. Personal Operator
B. User Operator
C. System Operator
D. Destination Operator
Correct Answer: AC QUESTION 24
For MWI to Telephone Feature to function the target phone must have a MWI Retrieve programmed button.
A. True
B. False Correct Answer: A QUESTION 25
What are the four Time of Day System Modes which can impact the automated attendants a caller hears and/or other call coverage options (destinations).
A. Open
B. Closed
C. Holiday
D. Lunch
E. Other
F. After-hours
G. Emergency Close
Correct Answer: ABDE
QUESTION 26
A device will not receive a page if actively engaged in a call.
A. True
B. False
Correct Answer: A
QUESTION 27
Which of the following is not an element of the Dial Plan? (Choose one)
A. Settings for Extension ranges
B. Extension Lists
C. Dial Plan Tables
D. Routes
E. Delayed Ringing Settings
F. Pretranslators
Correct Answer: E
QUESTION 28
Click the Task button.
A.
B.
C.
D.
Correct Answer:
QUESTION 29
The Dial Plan entries shown below are representative of which type of operation? (Choose one)
A. Timed Route
B. Phantom Extension
C. Alternate Carrier
D. Phantom Mailbox
Correct Answer: C QUESTION 30
The Dial Plan entries shown below are representative of which type of operation? (Choose one)
A. Timed Route
B. Phantom Extension
C. Alternate Carrier
D. Phantom Mailbox
Correct Answer: B QUESTION 31
A Timed Route is a route that defines where calls are routed based on time of day and/or day of week using pre-selected business hours or specific time periods.
A. True
B. False
Correct Answer: A QUESTION 32
A pretranslator is a portion of the dial plan responsible for mapping incoming calls to internal extensions and providing Calling Line Identification Presentation (CLIP) for outgoing calls.
A. True
B. False
Correct Answer: A QUESTION 33
Which of the following best defines the term Hunt Group? (Choose one)
A. A collection of outside lines directly mapped to one or more phones.
B. A collection of telephones where all phones will ring simultaneously allowing anyone that is part of the group to pick up the call.
C. A collection of telephones that ring in a pre-determined pattern until the call is answered or forwarded to a call coverage path such as voicemail or covering extension.
D. A collection of outside lines pooled and arbitrated by the Call Processor for outbound dialing.
Correct Answer: C QUESTION 34
Which of the following best describes ACD Linear Call Distribution Method?
A. When you employ this call distribution option, the NBX system distributes calls to the first extension in the group unless that extension is busy and then the call will go to the next extension in the group. Incoming calls will progress in sequence always starting with the first extension.
B. When you employ this call distribution option, the NBX system distributes calls to the first extension in the group. The second call will go to the second extension in the group. The third call will go to the third extension in the group and so on. If an extension is busy, the call will go to the next available phone in the group. This method is sometimes referred to as round-robin.
C. When you employ this call distribution option, the NBX system distributes calls to the agent that has been waiting for a call the longest period of time.
D. When you employ this call distribution option, the NBX system distributes calls to members of an ACD Group according to the number of calls handled by each agent. The agent who has handled the fewest calls, gets the next call.
E. When you employ this call distribution option, a single call rings on all phones of the ACD Group until a member answers the call or the call times out and is routed to the group’s call coverage. This option sends only a single call at a time from the ACD queue to the group.
Correct Answer: A
QUESTION 35
Which of the following are accurate statements concerning Call Privacy Feature? (Choose three)
A. Configured via a Feature Code
B. Configured via Button Mappings
C. Allows a user to prevent a call from being monitored on a per call basis.
D. Allows the administrator to prevent all calls from being monitored by logging users in and out of feature.
E. Activated before or during a call
F. Can only be activated before a call
Correct Answer: ACE
QUESTION 36
The Whisper Page feature allows you to dial an NBX extension that is involved in a conversation with another person and speak to that person without the other party on the call being able to hear you.
A. True
B. False
Correct Answer: A
QUESTION 37
Camp On allows you to queue a transferred call on to a destination extension that is already in use (meaning one or more (but not all) of its system appearance lines are in use).
A. True
B. False
Correct Answer: A
QUESTION 38
Automatic Call Back allows you to queue a transferred call on to a destination extension that is already in use (meaning one or more (but not all) of its system appearance lines are in use).
A. True
B. False
Correct Answer: B
QUESTION 39
Account Codes are numbers entered by users when dialing outbound for the purpose of associating a call with an account for billing purposes.
A. True
B. False
Correct Answer: A QUESTION 40
When is NBX Layer 3 (IP enabled) operation required? (Choose one)
A. Environments where the NBX, Chassis, phones, and cards are all on the same Ethernet LAN
B. Environments where the NBX, Chassis, phones, and cards are all on the same Ethernet VLAN
C. Environments where the NBX, Chassis, phones, and cards may be on different Ethernet LANs, VLANs and/or separated by WANs
Correct Answer: C
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