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QUESTION 21
What is the purpose of a Digital Signal Processor? (Choose One)
A. Regulates carrier line voltage
B. Generates tones recognizable to Local Exchange carriers
C. Prevents a caller from hearing their own voice
D. Coverts analog sound into digital data
Correct Answer: D
QUESTION 22
Which of the following is not an element of the Dial Plan?
A. Pretranslators
B. Delayed Ringing settings
C. Dial Plan Tables
D. Extension Lists
E. Routes
F. Settings for Extensions ranges

Correct Answer: B QUESTION 23
A Timed Router is a route that defines where calls are routed based on time of day and/or day of week using pre-selected business hours or specific time periods.
A. False
B. True

Correct Answer: B QUESTION 24
What is the name of the 3com soft-phone application that enables a user computer to have the same features and functions as a NBX. What is the name of the 3com soft-phone application that enables a user? Computer to have the same features and functions as a NBX Telephone? (Choose One)
A. NetView
B. PcXset
C. pcSoftset
D. NetSet
E. Compliment Attendant Software

Correct Answer: B QUESTION 25
Desktop Call Assistant requires NBXTSP (NBX TAPI Service Provider).
A. True
B. False

Correct Answer: A QUESTION 26
The Periodic Time-Stamp on console (PTOC) feature lets the NBX send a timestamp to a remote management console at an interval specified by the administrator.
A. True
B. False

Correct Answer: B QUESTION 27
Changes to Hot Name, IP Address, Default Gateway and Subnet Mask require a reboot.
A. True
B. False

Correct Answer: A QUESTION 28
Which of the following statements best characterizes NBX Silence Suppression ? ( Choose three.)
A. When enabled, a device that detects silence in conversation sends a small packet with a silence indicator, rather than a full packet of digitized silence
B. Receiving devices generate white noise for the time periods represented by silence indicator packets
C. Can only be enabled or disabled for the entire system
D. Enabling reduces network traffic
E. Can only be used with NBX 3102 phones

Correct Answer: ABD
QUESTION 29
What is the name of the 3com soft-phone application that enables a user computer to have the same features and functions as a NBX. What is the name of the 3com soft-phone application that enables a user? Computer to have the same features and functions as a NBX Telephone? (Choose One)
A. NetSet
B. NetView
C. PcXset
D. Compliment Attendant Software
E. pcSoftset

Correct Answer: C
QUESTION 30
Which of the following NBX phones does not support button mappings? (Choose one.)
A. 3103
B. 3101
C. 3102
D. 3100

Correct Answer: D
QUESTION 31
In North America ISDN-PRI uses four wire pairs to provide 23 channels and one 64 kbps D channel. This is referred to a s 3B+D?
A. False
B. True

Correct Answer: B
QUESTION 32
Automatic Call Back Allows you to queue a transferred call on to a destination extension that is already in use (meaning one or more (but to all) of its system appearance lines are in use).
A. False
B. True
Correct Answer: A
QUESTION 33
When is NBX Layer 3 (IP Enabled) operation required? (Choose One)
A. None of Above
B. Environment Where the NBX, Chassis and Phones and cards may be on different Ethernet LANs, VLANs and/or separated by WANs
C. Environment where the NBX, Chassis and cards are all on the same Ethernet VLAN
D. Environment where the NBX, Chassis phones and cards are all on the same Ethernet LAN

Correct Answer: B QUESTION 34
Which of the following best defines the term Hunt Group? ( Choose One.)
A. A collection of telephones where all phones will ring simultaneously allowing anyone that is part of the group to pick up the call
B. A collection of outside lines pooled and arbitrated by the call processor for outbound dialing
C. A collection of telephones that ring in a pre-determined pattern until the call is answered or forwarded to a call coverage path such as voicemail or covering extension
D. A collection of outside lines directly mapped to one or more phones

Correct Answer: C QUESTION 35
For MWI to Telephone Feature to function the target phone must have a MWI Retrieve Programmed button.
A. False
B. True

Correct Answer: B QUESTION 36
When modifying the configuration for a user’s telephone in NetSet, selecting exclude from LCD Directory will invoke which function? (Choose one)
A. The user’s telephone extension will not display during a directory search from any NBX telephone LCD display
B. The user’s telephone extension will not display on other extensions LCDs when called
C. The user will not send Call ID information over the PSTN to telephones with LCD displays and caller ID capability
D. The user will not be able to search the NBX directory via their telephone’s LCD display

Correct Answer: A QUESTION 37
Which NBX Network Call Processors (NCPs) require a memory upgrade to reach top end device and capacity limits? ( Choose two.)
A. V3000
B. V3000 BRI-ST
C. V5000
D. V3001R
E. NBX 100

Correct Answer: AB QUESTION 38
For WMI to Telephone Feature to function the target phone must have a MWI Retrieve programmed button.
A. True
B. False

Correct Answer: A QUESTION 39
Convergence brings added value to the customer by reducing cabling and skills costs
A. True
B. False

Correct Answer: A QUESTION 40
Account codes are numbers entered by users when dialing outbound for the purpose of associating a call with an account for billing purposes.
A. True
B. False

Correct Answer: A QUESTION 41
System-wide and Personal Speed Dials can only be accessed via a feature code
A. False
B. True

Correct Answer: A QUESTION 42
Layer 3 operation is required for environments with multiple LANs where the NBX and phones may be on different Ethernet LANs, VLANs or across WANs.
A. False
B. True

Correct Answer: B QUESTION 43
Which of the following statements best characterizes NBX Silence Suppression ? ( Choose three.)
A. Enabling reduces network traffic
B. Can only be enabled or disabled for the entire system
C. When enabled, a device that detects silence in conversation sends a small packet with a silence indicator, rather than a full packet of digitized silence
D. Can only be used with NBX 3102 phones
E. Receiving devices generate white noise for the time periods represented by silence indicator packets

Correct Answer: ACE QUESTION 44
What is the transport mechanism used for VTLs?
A. UDP
B. TCP
C. SIP
D. RTP

Correct Answer: B QUESTION 45
Before a user can access their voicemail messages or make changes to their voicemail configuration, they must first create a password, name announcement and personal greeting.
A. False
B. True

Correct Answer: B QUESTION 46
Which of the following modes of operation are supported by the NBX? (Choose three.)
A. PBX Mode
B. Traditional Mode
C. Key Mode
D. Hybrid Mode
E. Simulated Mode

Correct Answer: ACD QUESTION 47
A device will not receive a page if actively engaged in a call.
A. True
B. False

Correct Answer: A QUESTION 48
Which NBX phone has 4 fixed feature buttons, large message waiting indicator, no LCD and supports 802.3af power over Ethernet? (Choose three.)
A. 3106
B. 3101
C. 3102
D. 3103
E. 3100

Correct Answer: E QUESTION 49
The Whisper Page Feature allows you to dial an NBX extension that is involved in a conversation with another person and speak to that person without the other party on the call being able to hear you.
A. True
B. False

Correct Answer: A QUESTION 50
The Admin Log (Adminlog) tracks all activities performed in NetSet utility under the administrator login. It is never renamed or deleted it. It continues to grow over time, but it is unlikely that the size of the file will ever grow to be a problem.
A. True
B. False

Correct Answer: A QUESTION 51

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QUESTION 21
Desktop Call Assistant requires NBXTSP (NBX TAPI Service Provider).
A. True
B. False

Correct Answer: A QUESTION 22
Click the Task button.

A.
B.
C.
D.

Correct Answer: QUESTION 23
Configurable Operators gives a caller who is directed to voicemail the option of transferring to another destination, one of two different operators that a user has provisioned.
What are these two operators called? (Choose two)
A. Personal Operator
B. User Operator
C. System Operator
D. Destination Operator

Correct Answer: AC QUESTION 24
For MWI to Telephone Feature to function the target phone must have a MWI Retrieve programmed button.
A. True

B. False Correct Answer: A QUESTION 25
What are the four Time of Day System Modes which can impact the automated attendants a caller hears and/or other call coverage options (destinations).
A. Open
B. Closed
C. Holiday
D. Lunch
E. Other
F. After-hours
G. Emergency Close

Correct Answer: ABDE
QUESTION 26
A device will not receive a page if actively engaged in a call.
A. True
B. False

Correct Answer: A
QUESTION 27
Which of the following is not an element of the Dial Plan? (Choose one)
A. Settings for Extension ranges
B. Extension Lists
C. Dial Plan Tables
D. Routes
E. Delayed Ringing Settings
F. Pretranslators
Correct Answer: E
QUESTION 28
Click the Task button.

A.
B.
C.
D.

Correct Answer:
QUESTION 29
The Dial Plan entries shown below are representative of which type of operation? (Choose one)

A. Timed Route
B. Phantom Extension
C. Alternate Carrier
D. Phantom Mailbox

Correct Answer: C QUESTION 30
The Dial Plan entries shown below are representative of which type of operation? (Choose one)

A. Timed Route
B. Phantom Extension
C. Alternate Carrier
D. Phantom Mailbox

Correct Answer: B QUESTION 31
A Timed Route is a route that defines where calls are routed based on time of day and/or day of week using pre-selected business hours or specific time periods.
A. True
B. False

Correct Answer: A QUESTION 32
A pretranslator is a portion of the dial plan responsible for mapping incoming calls to internal extensions and providing Calling Line Identification Presentation (CLIP) for outgoing calls.
A. True
B. False

Correct Answer: A QUESTION 33
Which of the following best defines the term Hunt Group? (Choose one)
A. A collection of outside lines directly mapped to one or more phones.
B. A collection of telephones where all phones will ring simultaneously allowing anyone that is part of the group to pick up the call.
C. A collection of telephones that ring in a pre-determined pattern until the call is answered or forwarded to a call coverage path such as voicemail or covering extension.
D. A collection of outside lines pooled and arbitrated by the Call Processor for outbound dialing.

Correct Answer: C QUESTION 34
Which of the following best describes ACD Linear Call Distribution Method?
A. When you employ this call distribution option, the NBX system distributes calls to the first extension in the group unless that extension is busy and then the call will go to the next extension in the group. Incoming calls will progress in sequence always starting with the first extension.
B. When you employ this call distribution option, the NBX system distributes calls to the first extension in the group. The second call will go to the second extension in the group. The third call will go to the third extension in the group and so on. If an extension is busy, the call will go to the next available phone in the group. This method is sometimes referred to as round-robin.
C. When you employ this call distribution option, the NBX system distributes calls to the agent that has been waiting for a call the longest period of time.
D. When you employ this call distribution option, the NBX system distributes calls to members of an ACD Group according to the number of calls handled by each agent. The agent who has handled the fewest calls, gets the next call.
E. When you employ this call distribution option, a single call rings on all phones of the ACD Group until a member answers the call or the call times out and is routed to the group’s call coverage. This option sends only a single call at a time from the ACD queue to the group.

Correct Answer: A
QUESTION 35
Which of the following are accurate statements concerning Call Privacy Feature? (Choose three)
A. Configured via a Feature Code
B. Configured via Button Mappings
C. Allows a user to prevent a call from being monitored on a per call basis.
D. Allows the administrator to prevent all calls from being monitored by logging users in and out of feature.
E. Activated before or during a call
F. Can only be activated before a call

Correct Answer: ACE
QUESTION 36
The Whisper Page feature allows you to dial an NBX extension that is involved in a conversation with another person and speak to that person without the other party on the call being able to hear you.
A. True
B. False

Correct Answer: A
QUESTION 37
Camp On allows you to queue a transferred call on to a destination extension that is already in use (meaning one or more (but not all) of its system appearance lines are in use).
A. True
B. False

Correct Answer: A
QUESTION 38
Automatic Call Back allows you to queue a transferred call on to a destination extension that is already in use (meaning one or more (but not all) of its system appearance lines are in use).
A. True
B. False
Correct Answer: B
QUESTION 39
Account Codes are numbers entered by users when dialing outbound for the purpose of associating a call with an account for billing purposes.
A. True
B. False

Correct Answer: A QUESTION 40
When is NBX Layer 3 (IP enabled) operation required? (Choose one)
A. Environments where the NBX, Chassis, phones, and cards are all on the same Ethernet LAN
B. Environments where the NBX, Chassis, phones, and cards are all on the same Ethernet VLAN
C. Environments where the NBX, Chassis, phones, and cards may be on different Ethernet LANs, VLANs and/or separated by WANs

Correct Answer: C

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Exam A QUESTION 1
The Dial Plan Entries shown below are representative of which type of operation? (Choose One)

A. Timed Route
B. Phantom Mailbox
C. Alternate Carrier
D. Phantom Extension

Correct Answer: D
QUESTION 2
DRAG DROP You work as a network administrator at Certkiller .com. Your boss, Mrs. Certkiller, is interested in Dial Plan operations. Match the Dial plan Operation with the appropriate description.

A.
B.
C.
D.

Correct Answer: QUESTION 3
Camp on allows you to queue to transferred call on to a destination extension that is already in use (meaning one or more (but not all) of its system appearance lines are in use).
A. False
B. True

Correct Answer: B QUESTION 4
Configurable operators gives a caller who is directed to voicemail the option of transferring to another destination, one of two different operators that a user has provisioned. What are these two operators called? ( Choose two.)
A. Personal Operator
B. System Operator
C. User Operator
D. Destination Operator

Correct Answer: AB QUESTION 5
The Network Call Processor (NCP) is responsible for setting up communication between endpoints
A. True
B. False

Correct Answer: A QUESTION 6
Which of the following best defines the acronym VPIM (Choose one)
A. Voice profile for internet messaging
B. Vector profile for internet messaging
C. Voice protocol for internet messages
D. Vector protocol for internet messages

Correct Answer: A QUESTION 7
Bridge station Appearance is created via button mappings.
A. False
B. True

Correct Answer: B QUESTION 8
Which of the following is true of the V3000 NCP? ( Choose three.)
A. Supports up to 1500 total devices
B. Supports up to 12 Voice Mail Ports
C. Supports up to 48 Virtual Tie Lines
D. Supports up to 8 Virtual Tie Lines
E. Supports up to 200 total devices
F. Supports up to 72 Voice mail ports

Correct Answer: ACF QUESTION 9
Which NBX Network Call Processors (NCPs) require a memory upgrade to reach top end device and capacity limits? ( Choose two.)
A. V3000
B. NBX 100
C. V5000
D. V3000 BRI-ST
E. V3001R

Correct Answer: AD QUESTION 10
DRAG DROP You work as a network administrator at Certkiller .com. Your boss, Mrs. Certkiller, is interested in Call
Forward Options. Match the Options with the appropriate descriptions.

A.
B.
C.
D.

Correct Answer: QUESTION 11
What are the two main components of NBX Media Driver? (Choose two.)
A. QSIG
B. IMAP4
C. LEC
D. TAPI
E. WAV

Correct Answer: DE QUESTION 12
IMAP4 capability and SMTP capability are included with NBX at no charge and no license is required
A. True
B. False

Correct Answer: A QUESTION 13
What are the four Time of Day System Modes which can impact the automated attendants a caller hears and/or other call coverage options (destinations).
A. Open
B. Other
C. After-Hours
D. Lunch
E. Closed
F. Emergency close
G. Holiday

Correct Answer: ABDE
QUESTION 14
A NBX System running in SIP Mode can interoperate with any other SIP endpoint, including gateways, devices and SIP enabled applications.
A. False
B. True

Correct Answer: B
QUESTION 15
Which of the following are not subject to Class of Service settings? (Choose two.)
A. WAN class
B. Long Distance calls
C. Alternate Carrier
D. Emergency 911 Calls
E. System Wide Speed Dials
F. International

Correct Answer: DE
QUESTION 16
Which of the following are accurate statements concerning Call Detail Reporting (CDR)? ) (Choose three.)
A. Tracks only complete calls
B. Telephone system usage tracked on a per telephone group/per call basis
C. Does not require a license
D. Tracks completed calls and all attempted and/or abandoned calls
E. Telephone System usage tracked on a per user/ per call basis
F. Requires a CDR license
Correct Answer: CDE
QUESTION 17
Which of the following best describes ACD Linear Call Distribution Method?
A. When you employ this call distribution option, the NBX system distributes calls to the first extension in the group unless that extension is busy and then the call will go to the next extension in the group. Incoming calls will progress in sequence always starting with the first extension.
B. When you employ this call distribution option, the NBX system distributes calls to the first extension in the group. The second call will go to the second extension in this group. The third call will go to the third extension in the group and so on. If an extension is busy, the call will go to the next available phone in the group. This method is sometimes referred to as round-robin.
C. When you employ this call distribution option, the NBX system distributes calls to members of an ACD Group according to the number of calls handled by each agent. The agent who has handled the fewest calls, gets the next call
D. When you employ this call distribution, the NBX system distributes calls to the agent that has been waiting for a call the longest period of time

Correct Answer: A
QUESTION 18
Which of the following are accurate statements concerning Call Privacy Feature? ( Choose three.)
A. Activated before or during a call
B. Configured via a Feature Code
C. Allows a user to prevent a call from being monitored on a per call basis
D. Configured via Button Mappings
E. Allows the administrator to prevent all calls from being monitored by logging users in and out of feature
F. Can only be activated before a call

Correct Answer: ABC
QUESTION 19
What are the two main components of NBX Media Driver? (Choose two.)
A. QSIG
B. TAPI
C. WAV
D. IMAP4
E. LEC

Correct Answer: BC
QUESTION 20
Which of the following are recommended tools for troubleshooting and repairing Analog Lines? ( Choose Four.)
A. 599 Punch-Down Tool/Blades
B. Tone Generator
C. Loop Current Tester
D. Cable Splicer’s Knife
E. Flux Capacitor
F. Butt-Set
Correct Answer: BCDF

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